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Retailer Guide - Transactions with your chip and PIN terminal |
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Retail staff are the front-line defence against plastic card fraud. Alongside fraud prevention technologies retail staff are incredibly important in the fight against card criminals. Your vigilance in Spotting and Stopping card fraud is essential.
In this section you will find:
Training Materials
In this section the contents of our Spot and Stop training manuals have been made available online. As with the manuals, the training is split into the following sections:
FAQs
A comprehensive list of frequently asked questions that we have been asked by retail staff:
Publications
Download all publications targeted at and developed for retailers who process card transactions:
Tell us about a personal experience that you have had involving a suspicious plastic card transaction and win a bottle of champagne!
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