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This guide provides useful advice on how to better protect yourself from fraud. It is not an exhaustive set of tips, but by following the information your chances of becoming a victim of fraud will be significantly reduced. Download:
Consumer advice guide 2009 (340KB) |
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| CARDHOLDERS PUBLICATIONS |
- Consumer Fact Sheet – Uni of Cambridge (electronic only)
- Don't Reward Fraud (electronic only)
- Fraud the Facts 2009 (electronic only)
- Consumer advice guide 2009 (electronic only)
- PIN pad security: advice for consumers (electronic only)
- Fraud the Facts 2008 (electronic only)
- Payments Advice - Banking Safely Online 2008 (electronic only)
- Payments Advice - Using your card overseas 2009 (electronic only)
- Payment Advice - How to protect cards against online fraud (electronic copies only)
- Keep Your Cards Safe (a Home Office guide)
- Advice for Child Benefit recipients concerned about ID theft (electronic only)
- STATEMENT TO THE HOUSE OF COMMONS BY CHANCELLOR OF THE EXCHEQUER, ALISTAIR DARLING, MP. (electronic only)
- Identity Theft - don't become a victim (a Home Office guide)
- Top tips for safe online shopping and banking (text only version) (electronic copies only)
- Top tips for safe online shopping and banking (electronic copies only)
- Student advice leaflet - Identity Theft (electronic only)
- Four Identity Theft Posters
- Cash Machine Criminals operate 24 hours a day - Leaflet for Cardholders (electronic only)
- Cash Machine Criminals operate 24 hours a day - Poster
- Plastic Cards Fact Pack (electronic only)
- Fraud Fact Pack (online copies only)
- Payment Advice - Protect your PIN (electronic copies only)
- Chip and PIN consumer guide (electronic copies only)
- ADVICE FOR PHONE AND ONLINE BANKING USERS (electronic only)
| POLICE PUBLICATIONS |
- UPDATE BY EMAIL - be added to our database to receive the Police Operations Contact and Guidance Manuall (available to police only)
- Fraud the Facts 2009 (electronic only)
- Fraud the Facts 2008 (electronic only)
- Card Force 20 (available to police only) (electronic only)
- Card Force 19 (available to police only) (electronic only)
- Card Force 18 (available to police only) (electronic only)
- Card Force 17 (available to police only) (electronic only)
- POSTER - Personal Information - shield it from prying eyes (electronic only)
- Skimming the Facts (available to police only)
- Cash Machine Crime Directory (available to police only)
- Identity Theft - don't become a victim (for distribution to the public)
- Cash Machine Criminals operate 24 hours a day - Leaflet for Cardholders (electronic only)
- Cash Machine Criminals operate 24 hours a day - Poster
| MEDIA PUBLICATIONS |
- Fraud the Facts 2009 (electronic only)
- Fraud the Facts 2008 (electronic only)
- Fraud the Facts 2007 (electronic only)
- Fraud the Facts 2006 (electronic only)
- Card Fraud the Facts 2005 - Media Edition (electronic only)
- Fraud the Facts 2010 (electronic only)
| RETAILERS PUBLICATIONS |
- Fraud the Facts 2009 (electronic only)
- Fraud the Facts 2008 (electronic only)
- Counter Attack (Issue 25) (electronic only)
- Counter Attack (Issue 24) (electronic only)
- Counter Attack (Issue 23) (electronic only)
- Counter Attack (Issue 22) (electronic only)
- Counter Attack (Issue 21) (electronic only)
- Counter Attack (Issue 20) (electronic only)
- Counter Attack (Issue 19) (electronic only)
- POSTER - Customer Information - keep it from prying eyes (electronic only)
- Spot & Stop Card Fraud DVD/CD-ROM (online only)
- Spot & Stop Cash Machine Crime
- Spot & Stop Card Fraud Retailer Training Pack (full pack)
- Spot & Stop Card Fraud Instructors Notes (electronic only)
- Spot & Stop: How to Use the Pack (electronic only)
- Spot & Stop: Presentation Slides and Notes (electronic only)
- Spot & Stop Card Fraud for Non-chip and PIN Transactions - A3 Poster
- Spot & Stop Four-step Guide
- UK Domestic Cheque Guarantee Card Scheme – Conditions of Use
- Best Practice Guidelines for Card Present Transactions for Retailers: Code 10
- Incident/Personal Description Form
- Retailer Advice: Protecting your chip and PIN terminal (electronic copies only)
- Spot & Stop CNP Fraud: Full Guide (easy print)
- Spot & Stop CNP Fraud: Full Guide (colour - electronic only)
- Spot & Stop CNP Fraud: Reporting Suspicions to Police (easy print)
- Spot & Stop CNP Fraud: Reporting Suspicions to Police (colour - electronic only)
- Spot & Stop Leaflet A Guide to Protecting Your Business Against Card-not-present (CNP) Fraud (easy print)
- Chip and PIN bypass retailer guide (electronic only)
- Chip and PIN bypass staff guide (electronic only)
- Chip and PIN: Background Information for Mid-tier Retailers (electronic only)
- Chip and PIN: Implementation Guide for Mid-Tier Retailers (electronic only)
- Chip and PIN: Illustrative Guide to Chip and PIN Implementation for Mid-tier Retailers (electronic only)
- Spot & Stop Leaflet A Guide to Protecting Your Business Against Card-not-present (CNP) Fraud (colour - electronic only)
- PED Compromise notification form (electronic only)
- Stolen PED notification form (electronic only)
- Security guidance for card acceptance devices (electronic only)
