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Chip and PIN has made our cards much less likely to be used fraudulently in the UK, thanks to the microchip on the front of the card combined with the four-digit PIN that we use to prove that we are the genuine cardholder. Total card fraud losses have decreased in each of the past two years and losses in the UK high street have fallen 67% since 2004. However, we all need to continue taking responsiblity for keeping our PINs safe. |
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| CARDHOLDERS PUBLICATIONS |
- Consumer Fact Sheet – Uni of Cambridge (electronic only)
- Don't Reward Fraud (electronic only)
- Fraud the Facts 2009 (electronic only)
- Consumer advice guide 2009 (electronic only)
- PIN pad security: advice for consumers (electronic only)
- Fraud the Facts 2008 (electronic only)
- Payments Advice - Banking Safely Online 2008 (electronic only)
- Payments Advice - Using your card overseas 2009 (electronic only)
- Payment Advice - How to protect cards against online fraud (electronic copies only)
- Keep Your Cards Safe (a Home Office guide)
- Advice for Child Benefit recipients concerned about ID theft (electronic only)
- STATEMENT TO THE HOUSE OF COMMONS BY CHANCELLOR OF THE EXCHEQUER, ALISTAIR DARLING, MP. (electronic only)
- Identity Theft - don't become a victim (a Home Office guide)
- Top tips for safe online shopping and banking (text only version) (electronic copies only)
- Top tips for safe online shopping and banking (electronic copies only)
- Student advice leaflet - Identity Theft (electronic only)
- Four Identity Theft Posters
- Cash Machine Criminals operate 24 hours a day - Leaflet for Cardholders (electronic only)
- Cash Machine Criminals operate 24 hours a day - Poster
- Plastic Cards Fact Pack (electronic only)
- Fraud Fact Pack (online copies only)
- Payment Advice - Protect your PIN (electronic copies only)
- Chip and PIN consumer guide (electronic copies only)
- ADVICE FOR PHONE AND ONLINE BANKING USERS (electronic only)
| POLICE PUBLICATIONS |
- UPDATE BY EMAIL - be added to our database to receive the Police Operations Contact and Guidance Manuall (available to police only)
- Fraud the Facts 2009 (electronic only)
- Fraud the Facts 2008 (electronic only)
- Card Force 20 (available to police only) (electronic only)
- Card Force 19 (available to police only) (electronic only)
- Card Force 18 (available to police only) (electronic only)
- Card Force 17 (available to police only) (electronic only)
- POSTER - Personal Information - shield it from prying eyes (electronic only)
- Skimming the Facts (available to police only)
- Cash Machine Crime Directory (available to police only)
- Identity Theft - don't become a victim (for distribution to the public)
- Cash Machine Criminals operate 24 hours a day - Leaflet for Cardholders (electronic only)
- Cash Machine Criminals operate 24 hours a day - Poster
| MEDIA PUBLICATIONS |
- Fraud the Facts 2009 (electronic only)
- Fraud the Facts 2008 (electronic only)
- Fraud the Facts 2007 (electronic only)
- Fraud the Facts 2006 (electronic only)
- Card Fraud the Facts 2005 - Media Edition (electronic only)
- Fraud the Facts 2010 (electronic only)
| RETAILERS PUBLICATIONS |
- Fraud the Facts 2009 (electronic only)
- Fraud the Facts 2008 (electronic only)
- Counter Attack (Issue 25) (electronic only)
- Counter Attack (Issue 24) (electronic only)
- Counter Attack (Issue 23) (electronic only)
- Counter Attack (Issue 22) (electronic only)
- Counter Attack (Issue 21) (electronic only)
- Counter Attack (Issue 20) (electronic only)
- Counter Attack (Issue 19) (electronic only)
- POSTER - Customer Information - keep it from prying eyes (electronic only)
- Spot & Stop Card Fraud DVD/CD-ROM (online only)
- Spot & Stop Cash Machine Crime
- Spot & Stop Card Fraud Retailer Training Pack (full pack)
- Spot & Stop Card Fraud Instructors Notes (electronic only)
- Spot & Stop: How to Use the Pack (electronic only)
- Spot & Stop: Presentation Slides and Notes (electronic only)
- Spot & Stop Card Fraud for Non-chip and PIN Transactions - A3 Poster
- Spot & Stop Four-step Guide
- UK Domestic Cheque Guarantee Card Scheme – Conditions of Use
- Best Practice Guidelines for Card Present Transactions for Retailers: Code 10
- Incident/Personal Description Form
- Retailer Advice: Protecting your chip and PIN terminal (electronic copies only)
- Spot & Stop CNP Fraud: Full Guide (easy print)
- Spot & Stop CNP Fraud: Full Guide (colour - electronic only)
- Spot & Stop CNP Fraud: Reporting Suspicions to Police (easy print)
- Spot & Stop CNP Fraud: Reporting Suspicions to Police (colour - electronic only)
- Spot & Stop Leaflet A Guide to Protecting Your Business Against Card-not-present (CNP) Fraud (easy print)
- Chip and PIN bypass retailer guide (electronic only)
- Chip and PIN bypass staff guide (electronic only)
- Chip and PIN: Background Information for Mid-tier Retailers (electronic only)
- Chip and PIN: Implementation Guide for Mid-Tier Retailers (electronic only)
- Chip and PIN: Illustrative Guide to Chip and PIN Implementation for Mid-tier Retailers (electronic only)
- Spot & Stop Leaflet A Guide to Protecting Your Business Against Card-not-present (CNP) Fraud (colour - electronic only)
- PED Compromise notification form (electronic only)
- Stolen PED notification form (electronic only)
- Security guidance for card acceptance devices (electronic only)
