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A four-step, quick reference guide to preventing counterfeit card fraud for retail staff to distribute to trainees. Backing up the information in the main training presentation, it is an easy-to-use guide that can be kept handy at the sales counter. Download:
Four Step Guide (PDF: 762KB) |
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| RETAILERS PUBLICATIONS |
- Fraud the Facts 2009 (electronic only)
- Fraud the Facts 2008 (electronic only)
- Counter Attack (Issue 25) (electronic only)
- Counter Attack (Issue 24) (electronic only)
- Counter Attack (Issue 23) (electronic only)
- Counter Attack (Issue 22) (electronic only)
- Counter Attack (Issue 21) (electronic only)
- Counter Attack (Issue 20) (electronic only)
- Counter Attack (Issue 19) (electronic only)
- POSTER - Customer Information - keep it from prying eyes (electronic only)
- Spot & Stop Card Fraud DVD/CD-ROM (online only)
- Spot & Stop Cash Machine Crime
- Spot & Stop Card Fraud Retailer Training Pack (full pack)
- Spot & Stop Card Fraud Instructors Notes (electronic only)
- Spot & Stop: How to Use the Pack (electronic only)
- Spot & Stop: Presentation Slides and Notes (electronic only)
- Spot & Stop Card Fraud for Non-chip and PIN Transactions - A3 Poster
- Spot & Stop Four-step Guide
- UK Domestic Cheque Guarantee Card Scheme – Conditions of Use
- Best Practice Guidelines for Card Present Transactions for Retailers: Code 10
- Incident/Personal Description Form
- Retailer Advice: Protecting your chip and PIN terminal (electronic copies only)
- Spot & Stop CNP Fraud: Full Guide (easy print)
- Spot & Stop CNP Fraud: Full Guide (colour - electronic only)
- Spot & Stop CNP Fraud: Reporting Suspicions to Police (easy print)
- Spot & Stop CNP Fraud: Reporting Suspicions to Police (colour - electronic only)
- Spot & Stop Leaflet A Guide to Protecting Your Business Against Card-not-present (CNP) Fraud (easy print)
- Chip and PIN bypass retailer guide (electronic only)
- Chip and PIN bypass staff guide (electronic only)
- Chip and PIN: Background Information for Mid-tier Retailers (electronic only)
- Chip and PIN: Implementation Guide for Mid-Tier Retailers (electronic only)
- Chip and PIN: Illustrative Guide to Chip and PIN Implementation for Mid-tier Retailers (electronic only)
- Spot & Stop Leaflet A Guide to Protecting Your Business Against Card-not-present (CNP) Fraud (colour - electronic only)
- PED Compromise notification form (electronic only)
- Stolen PED notification form (electronic only)
- Security guidance for card acceptance devices (electronic only)
